Neither a Certificate or CEUs are awarded for the Foundations of Call Handling course.
The Foundations of Call Handling is no longer a prerequisite for EMD, FSD or LED Certification courses; however, it is still highly recommended.
English
![Total-Response-logo-KBA.png]](https://helpcenter.totalresponse.com/hs-fs/hubfs/Total-Response-logo-KBA.png?height=40&name=Total-Response-logo-KBA.png){kind=logo}