---
title: Site Licensed Training | KNOWLEDGE BASE - HELP CENTER
description: All questions about Site Licensed Training, courses, passwords and access to the Reportal.
---
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1. [KNOWLEDGE BASE - HELP CENTER](https://helpcenter.totalresponse.com/migration)
2. [Site Licensed Training](https://helpcenter.totalresponse.com/migration/site-licensed-training)
# Site Licensed Training
All questions about Site Licensed Training, courses, passwords and access to the Reportal.
- [What is Site Licensed Training?](https://helpcenter.totalresponse.com/migration/what-is-site-licensed-training)
- [How often are new courses added to Site Licensed Training (SLT)?](https://helpcenter.totalresponse.com/migration/how-often-are-new-courses-added-to-site-licensed-training-slt)
## Certification/Recertification/Certificate Questions
- [Is there a certificate for the Foundations of Call Handling course?](https://helpcenter.totalresponse.com/migration/i-completed-the-foundations-of-call-handling-course-but-i-cant-print-a-certificate-how-do-i-get-my-certificate-for-this-course)
- [When can I recertify?](https://helpcenter.totalresponse.com/migration/when-can-i-recertify)
- [How do I reprint my course certificate?](https://helpcenter.totalresponse.com/migration/how-do-i-reprint-my-certificate)
- [How do I correct my name on my certificate?](https://helpcenter.totalresponse.com/migration/my-name-on-my-certificate-is-incorrect-how-do-i-get-it-corrected)
- [How do I register for my recertification course?](https://helpcenter.totalresponse.com/migration/i-received-an-email-saying-my-certificate-is-about-to-expire-how-do-i-register-for-my-recertification-course)
- [I don’t see the T-CPR course, and I’m required to have it.](https://helpcenter.totalresponse.com/migration/i-dont-see-the-t-cpr-course-and-im-required-to-have-it)
- [My certification is about to expire; how do I renew?](https://helpcenter.totalresponse.com/migration/my-certification-is-about-to-expire-how-do-i-renew)
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## Reporting/Training Process Questions
- [How long will it take to access the next part of my course?](https://helpcenter.totalresponse.com/migration/how-long-will-it-take-to-access-the-next-part-of-my-course)
- [How can I access my Agency Report?](https://helpcenter.totalresponse.com/migration/i-need-my-agency-report-to-see-who-needs-to-recertify-how-do-i-get-it)
- [How to remove/deactivate a telecommunicator from training roster](https://helpcenter.totalresponse.com/migration/one-of-my-telecommunicators-no-longer-works-here-i-need-them-removed/deactivated-from-my-roster/training-license-how-can-i-get-this-done)
- [Why can't I take my quiz / test again?](https://helpcenter.totalresponse.com/migration/it-wont-let-me-take-my-quiz/test-again-how-can-i-get-another-attempt)
- [How to add a new telecommunicator to my roster/or give access to Site Licensed Training](https://helpcenter.totalresponse.com/migration/ive-just-hired-a-new-telecommunicator-that-i-need-added-to-my-roster/given-access-to-my-site-licensed-training-how-can-i-get-this-done)
- [How to get a quote for Training before registering staff](https://helpcenter.totalresponse.com/migration/i-need-a-quote-for-training-before-i-can-register-anyone-who-do-i-speak-to-about-getting-one)
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## Log In/Password Questions
- [How do I reset my password or log in if I can’t access the Training Portal?](https://helpcenter.totalresponse.com/migration/i-cant-login-to-the-training-portal/i-forgot-my-password/ive-requested-a-new-password-but-never-received-an-email-with-one)
- [How do I reset my username/password to access Reportal?](https://helpcenter.totalresponse.com/migration/i-forgot-my-username/password-to-access-reportal-how-do-i-reset-it)
- [How do I log into my training account?](https://helpcenter.totalresponse.com/migration/how-do-i-log-into-my-training-account)
- [How can I get Administrator access to my software?](https://helpcenter.totalresponse.com/migration/how-can-i-get-administrator-access-to-my-software-1)
- [Total Response Software](https://helpcenter.totalresponse.com/migration/total-response-software#main-content)
- [Installation, Updates and Upgrades](https://helpcenter.totalresponse.com/migration/total-response-software#installation-updates-and-upgrades)
- [Trouble Shooting](https://helpcenter.totalresponse.com/migration/total-response-software#trouble-shooting)
- [How to use Total Response](https://helpcenter.totalresponse.com/migration/total-response-software#how-to-use-total-response)
- [Software Customizations](https://helpcenter.totalresponse.com/migration/total-response-software#software-customizations)
- [Product Standards](https://helpcenter.totalresponse.com/migration/total-response-software#product-standards)
- [Site Licensed Training](https://helpcenter.totalresponse.com/migration/site-licensed-training#main-content)
- [Certification/Recertification/Certificate Questions](https://helpcenter.totalresponse.com/migration/site-licensed-training#certification-recertification-certificate-questions)
- [Reporting/Training Process Questions](https://helpcenter.totalresponse.com/migration/site-licensed-training#reporting-training-process-questions)
- [Log In/Password Questions](https://helpcenter.totalresponse.com/migration/site-licensed-training#log-in-password-questions)
- [Accounting/Billing](https://helpcenter.totalresponse.com/migration/accounting-billing)
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