Trouble Shooting
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      1. KNOWLEDGE BASE - HELP CENTER
      2. Total Response Software
      3. Trouble Shooting

      How to clear a stuck call in Total Response

      Clear a stuck call as follows: 

      1. Ensure that the user associated with the stuck call(s) is logged out of Call Handler. The stuck call(s) will not appear in the Update Active Call list if the user associated with that call is logged in.   
      2. Log into the Administrator Module. 
      3. Select Tools > Update Active Call. 

        tools_update
      4. Highlight the call and then click Update.

        update stuck call

      If you are unable to clear a stuck call after following these instructions, please reach out to support@totalresponse.com.