KNOWLEDGE BASE - HELP CENTER
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Site Licensed Training
Total Response Software
Installation, Updates and Upgrades
Trouble Shooting
How to use Total Response
Software Customizations
Product Standards
Site Licensed Training
Certification/Recertification/Certificate Questions
Reporting/Training Process Questions
Log In/Password Questions
Accounting/Billing
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KNOWLEDGE BASE - HELP CENTER
Site Licensed Training
Total Response Software
Installation, Updates and Upgrades
Trouble Shooting
How to use Total Response
Software Customizations
Product Standards
Site Licensed Training
Certification/Recertification/Certificate Questions
Reporting/Training Process Questions
Log In/Password Questions
Accounting/Billing
Site Licensed Training
All questions about Site Licensed Training, courses, passwords and access to the Reportal.
What is Site Licensed Training?
How often are new courses added to Site Licensed Training (SLT)?
Certification/Recertification/Certificate Questions
Is there a certificate for the Foundations of Call Handling course?
When can I recertify?
How do I reprint my course certificate?
How do I correct my name on my certificate?
How do I register for my recertification course?
I don’t see the T-CPR course, and I’m required to have it.
My certification is about to expire; how do I renew?
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Reporting/Training Process Questions
How long will it take to access the next part of my course?
Access to your Agency Report
How to remove/deactivate a telecommunicator from training roster
It won’t let me take my quiz/test again.
How to add a new telecommunicator to my roster/or give access to Site Licensed Training
How to get a quote for Training before registering staff
See more
Log In/Password Questions
I can’t log in to the Training Portal.
How do I reset my username/password to access Reportal?
How do I log into my training account?
How can I get Administrator access to my software?
