KNOWLEDGE BASE - HELP CENTER

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KNOWLEDGE BASE - HELP CENTER

Total Response Software

Total Response Software

Here, we cover FAQs and basic information about Total Response. Included are questions to help troubleshoot common issues that arise.

What is Total Response?

How can I schedule a demonstration of Total Response?

Will Total Response work with our CAD?

How much does Total Response cost?

Installation, Updates and Upgrades

What are the technical specifications for running Total Response?

Can we still use our Total Response software during the update?

I just got an update to my Total Response software; why do I need another one?

Is there an update to the Total Response content?

How long will it take to get my Total Response content update?

Is there an update to the Total Response software?

How do I get my Total Response software updated to the latest version?

Who do I contact to schedule my Total Response software update to the newest version (5.4.0)?

Can I continue to use my Total Response software while the Content Updates are being made?

How and when can I get content updates to the Total Response –Stand Alone version?

Default ports used by the Total Response software

How often is Total Response software updated?

What is the update process for Total Response software?

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Trouble Shooting

Message states that the user is already logged into the system but the user cannot log in.

How to clear a stuck call in Total Response

How to use Total Response

How to archive calls in Total Response

How to put in your agency's logo in Total Response

What is Total Response Offline Mode?

How do I add another Total Response license?

Which ports should I use to connect to Total Response?

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Software Customizations

Who do I contact for software customizations?

Can Total Response protocols be adapted to meet our agency's needs?

Product Standards

Who develops Total Response protocols?